Rubbish Collection Finchley Privacy Policy

This Privacy Policy explains how Rubbish Collection Finchley collects, uses, stores and protects personal data about its customers and other individuals. It applies to all customers and prospective customers of Rubbish Collection Finchley within our service area, including residential and commercial clients using or enquiring about our rubbish collection and related services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Rubbish Collection Finchley is a waste and rubbish collection service operating in the Finchley area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with us, make an enquiry or use our services:

Identification and contact details, such as your name, address, telephone number and email address. Service details, such as service address, type of property, details about the waste collection required, access information for the property and any special instructions you provide. Contract and transaction information, such as booking history, dates and times of collections, services purchased, payment status and invoices. Payment information, which may include payment method, partial card details or transaction references processed via our payment providers. We do not store full card details. Communication records, including emails, telephone call notes and messages relating to bookings, enquiries, feedback or complaints. Website and technical data, such as IP address, browser type and basic usage information when you visit our website, collected via standard server logs and similar technologies.

We generally collect this information directly from you, for example when you contact us by phone or email, complete a form, request a quote or arrange a collection. In some cases we may receive information from third parties, for example property managers or landlords arranging services on your behalf.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Performance of a contract: We process your personal data when it is necessary to enter into or perform a contract with you. This includes taking bookings, providing rubbish collection services, handling payments and sending service-related communications.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Our legitimate interests include managing and improving our services, responding to enquiries, maintaining accurate records, preventing fraud and ensuring the security of our systems and staff.

Legal obligation: We process certain personal data in order to comply with our legal obligations, for example tax and accounting requirements, record keeping and responding to lawful requests from regulatory or law enforcement authorities.

Consent: In limited circumstances we may rely on your consent, for example if we wish to send you certain types of marketing communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time by contacting us using the details in this Privacy Policy.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including arranging collections, delivering waste removal, and handling follow-up visits where necessary. To manage our relationship with you, including confirming bookings, sending service notifications, and responding to enquiries, feedback or complaints. To process payments and manage billing, including issuing invoices, handling refunds where applicable and maintaining financial records. To improve our services and operations, for example by analysing service usage, monitoring demand patterns and reviewing feedback in order to enhance efficiency and customer experience. To ensure the safety and security of our staff and customers, including coordinating access to properties, verifying instructions and maintaining records of service locations. To comply with applicable laws and regulations, including tax and accounting rules and any requirements from regulatory authorities.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. The specific retention periods may vary depending on the category of data and the relevant legal obligations.

In general, customer account and booking records, including contact details and basic service history, are retained for up to six years after the end of our relationship in order to comply with tax and contractual limitation periods. Communication records such as emails and call notes may be kept for a similar period to enable us to respond to queries, handle disputes or demonstrate compliance. Payment records are retained in line with legal and financial regulations. Technical and website usage data may be retained for shorter periods where it is only needed for security, analytics or troubleshooting.

When personal data is no longer needed, it will be securely deleted, anonymised or otherwise removed from our systems.

Sharing Your Personal Data and Use of Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, subject to appropriate safeguards and contracts.

Service providers and processors: We use third party companies to help us deliver our services and manage our business. These may include payment processors, IT and hosting providers, booking and scheduling systems, email and communication tools, and professional advisers such as accountants. These third parties act as data processors and are only permitted to process personal data on our instructions and for specified purposes.

Operational partners: In some cases we may work with subcontractors or associated waste carriers to complete a collection. Where this is necessary, we share only the information required for them to carry out the service, such as service address and relevant contact details.

Legal and regulatory disclosure: We may disclose personal data where required to do so by law, to enforce our terms and conditions, or to protect our rights, property, safety or that of our customers or others.

Where we use processors, we take steps to ensure they provide appropriate technical and organisational measures to protect your personal data and that they comply with data protection law.

International Transfers

Our core operations are based in the United Kingdom. If we use third party service providers that store or process personal data outside the UK, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the relevant authorities, so that your data remains protected to equivalent standards.

How We Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include secure systems, access controls, staff training and regular review of our processes. While we take reasonable steps to safeguard your information, no system can be completely secure and you should take care when sharing personal data with us.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. Subject to conditions and exceptions, these include:

The right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain additional information.

The right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

The right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.

The right to data portability: You have the right, in certain situations, to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.

The right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, on grounds relating to your particular situation. You also have the right to object at any time to the use of your personal data for direct marketing.

Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the contact information provided to you in our service documentation or on our usual communication channels. We may need to verify your identity before responding to your request and will respond within the time limits required by law.

Complaints

If you have concerns about how we handle your personal data, please contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.